In the first post, I stated that my two objectives at the
end of this module are to improve confidence for conversing with others and
improve relationship building with others. As the module is ending, I am writing
my last post to reflect upon what I have achieved. I realised that I had been
able to achieve my objectives. This is a resultant effect of the knowledge
imparted in each section of the module - verbal and non-verbal communications, emotional
intelligence, and conflict management.
Firstly, the verbal and non-verbal communications had taught
me how to effectively understand and convey a message. This led to my gain in
confidence during the conversation as I find myself in more engaging
conversations. For example, during lunch one day, I noticed my friend's unusual
liveliness from his tone and facial expression. All I expressed was a little curiosity
of what it could have been, and we went on to talk about it for almost an hour.
He said it was about the wonderful weekend he had spent gazing at aeroplanes take-off
at the Changi beach. Through that conversation, though simple, I found out what
interests him.
Secondly, by understanding emotional intelligence, my social
skills had been improved. By having more self-awareness and self-regulation, I
can control my emotions and refrain from getting into a conflict. A few days
ago, my team member with I had paired up for electronics lab was in a bad mood.
I merely commented that his solutions were wrong, and he just got mad and told
me to do it instead. While I was aware of my uprising temper, I kept calm and
remain task focused. I took the time to analyse his solutions step by step to
rectify, on the side, I allowed him to cool himself. When I was done rectifying
his solutions and presents it to him, he apologised and clarifies that he was
in a bad mood as he was feeling unwell. If I were to react impulsively, we
could have gotten into an argument which would only hinder our progress
Finally, conflict management skills to maintain relations
and progress during inevitable times of different opinions. Conflict management
often requires emotional intelligence in order to have the empathy to
understand the other party’s opinion.
Thus, I am satisfied with the results of this module which
enables me to gain confidence and build rapport with others.
